Questions, answered.

Under five minutes. Create an account, add a sender address, then quote and buy your first label. The onboarding checklist walks you through each step.

No. The Free plan covers 25 shipments a month with no card required. You only add payment when you upgrade or buy labels.

Parcel via UPS, FedEx, USPS, DHL and the wider network; freight via major ocean lines (Maersk, MSC, CMA CGM and more) plus air and LTL partners.

Plans are based on shipment volume, not seat count: Free (25/mo), Starter ($29/mo, 250), Growth ($99/mo, 2,500), and Enterprise (custom). See the pricing page for full details.

By default, Atlas-negotiated rates that are often 10–35% below retail. On Growth and Enterprise you can connect your own carrier accounts and use your own negotiated rates.

Yes, on Growth and Enterprise with a credit check. Self-serve plans pay by card at the time of purchase.

Yes — our free landed-cost calculator estimates duty, VAT, and brokerage for any HS code and destination. We also auto-generate commercial invoices for international parcels.

Every international shipment is automatically screened against OFAC, BIS, EU, UK, and UN denied-party lists before a label is bought — included free on every plan.

It depends on the Incoterm you choose. DDP means you pay; DAP/DDU means your customer pays at delivery. Our guide on DDP vs DAP explains when to use each.

Yes. Connect in about two minutes and paid orders flow into Atlas automatically, rate-shop, and (optionally) auto-ship with tracking synced back to the order page.

Yes — a REST API with a sandbox, bearer auth, and signed webhooks (same HMAC scheme as Stripe). Rate, label, and track in three calls.

Yes. Upload a CSV of up to 5,000 rows; Atlas validates each one, rate-shops in parallel, and buys all the labels in a single click.

Generate a prepaid return label, track the inbound package, and refund the customer through Stripe — all in Atlas. You can also give customers a branded self-service returns portal.

Browse the help center, or contact support by email (4-hour response on Growth, 24-hour on Starter). Enterprise gets a dedicated solutions engineer.

Encryption in transit and at rest, row-level security on every table, MFA for staff access, and a permanent audit log. See our security page for details.

Never. No third-party advertising trackers, no data brokering. Payment data stays with Stripe and never touches our servers.